Refund policy

Delivery Policy

We provide free delivery across India on all products. We have partnered with leading logistics providers to ensure hassle-free and fast delivery.

Cancellation Policy

You can cancel your order within 5 hours of placing an order with us by sending an email to our Customer Service Desk at care@merinomere.com with your order number. The refund will be processed within 7-10 days and credited back to the same payment method used for the purchase within 4-5 Days.

If the order has been dispatched, it will be treated as a return, and the return policy will apply. 

Return and Exchange Policy 

Non-Returnable Items Sales items cannot be returned, cancelled, or exchanged. 

Returns & Exchanges 

What is the Exchange Policy on Merinomere?  

To request an exchange for eligible items except for the sale products, email us at care@merinomere.com within 2 working days of delivery and we will dispatch the exchanged products within 5-7 working days.

Once acknowledged by our team, send the product back to us. We do not offer reverse pickup, and the cost of return shipping is at the customer’s expense. We recommend using traceable mail.

Address for Exchange: Merinomere Ventures Pvt. Ltd. 155-A, Industrial Area Ludhiana 141003, Punjab, India

Exchange Conditions:

  1. Exchange can be done within 7 days from delivery.
  2. Only unused, unworn, unwashed, undamaged products with all labels and tags intact in original packaging are eligible for exchange.
  3. Include your name, address, number, email, and order ID on the parcel along with the size needed.
  4. Exchange is allowed once per order for eligible items.
  5. Size exchange is not available. The customer is eligible for alteration of the stitched product minus the shipping/COD cost.
  6. Store credit equalling the amount of the exchanged eligible product minus the shipping/COD cost is valid for 90 days from the date of receipt of store credit.
  7. The cost of shipping to and from the products to be borne by the customer.

Can I Cancel My Order? 

Prepaid orders are not eligible for cancellation. You can cancel your Cash on Delivery order within 8 hours by WhatsApp or emailing care@merinomere.com.

How Will I Receive Credit for My Money When the Desired color or design of the Exchange Product is Not Available? 

A credit note will be emailed to you, valid for 90 days, to use on the Merinomere website. The credit must be used in one go. 

Can I Exchange a Part of My Order? 

Yes, you can exchange any eligible products within 48 hours of delivery. 

Why Was My Exchange Not Accepted?

  • Exchange/Return is not accepted if the customer does not like the material or color in all categories. Please read the product description and view all pictures before ordering. You can also call us for more details.
  • Our products are handmade and may have slight variations in color, finish, and overall look. Colors may vary based on your monitor's accuracy.
  • Exchange/Return is not accepted if the product is washed and worn.
  • Purchases made from the sale section are not eligible for return or exchange. All sale, discounted, coupon and gift voucher purchases are non-returnable, non-refundable, and non-exchangeable. 

Refund Policy

Processing Refunds: Refunds are processed within 7-10 business days after the returned product passes our Quality Check. The actual time may vary depending on your bank’s policies.

Mode of Refunds: Refunds will be credited to the original payment method. If you paid via Cash on Delivery, we will deposit the refund into your bank account. Ensure you provide accurate bank details to avoid issues.

Returning/Exchanging Your Order

  1. Place a return request for eligible products by emailing care@merinomere.com.
  2. Pack the product as received and include the new shipping label.
  3. Our logistics partners will pick up the shipment.
  4. Refunds are issued within 7-10 days after the quality check.
  5. Customer service will keep you updated throughout the process.

Am I Entitled to a Refund/Exchange if I Shopped During a Promotion/Scheme/Offer? 

Yes, you can exchange for the same type of product if available. For refunds, a proportionate amount of the total paid will be refunded.

When Will My Return Get Picked Up? 

Our logistics partners will attempt to pick up the product within 3days of receiving the request. If the item is not picked up after three attempts, the return request will be considered complete. You can raise a new return request if eligible.

In some areas, we may not support pickup. In such cases, please send the items to our warehouse using a courier service. Include the invoice and return label. After sending the shipment, email the details to the Customer Service Desk. Refunds will be processed after receiving the item at our warehouse.

Self-Ship Return Address: Merinomere Ventures Pvt. Ltd. 155-A, Industrial Area Ludhiana 141003, Punjab, India